Family FAQ

No referral is needed. A family can request a room directly, online or by phone. A family member or hospital social worker can also make the request on your behalf, which is how many families first reach us. Whoever calls on behalf of your family will need to have patient information and family details to ensure a spot on the waitlist.

The House is for families whose child is receiving inpatient or outpatient care at University of Iowa Stead Family Children’s Hospital.

Yes, a room is for the whole family, not one parent, families, siblings, and support individuals stay together. Room sizes vary: most are set up for four people, and a few can hold six. When you call, the staff will gather the appropriate information and do their best to accommodate your family’s needs.

No, a patient or sibling younger than 18 can’t stay on their own. An adult must be present at all times.

Beds are made up and towels, detergent and cleaning supplies are all here, so the list is shorter than it would be for a hotel. Definitely leave at home: extra appliances, candles and incense, alcohol, and any medication that isn’t prescribed. Weapons must stay locked and out of sight in your vehicle.

Yes, daily between 8 a.m.-8 p.m. Visitors sign in and out on the iPad in the main office, wear a nametag, and stay with the person they came to see.

Pets aren’t permitted at the House. Trained service animals are.

Yes. The building and common areas are wheelchair accessible, and several of our guest rooms are set up for wheelchairs and mobility devices. Tell us what you’ll need when you call.

No, the University of Iowa Campus and Ronald McDonald House grounds are tobacco-free, including e-cigarettes and vapes. Staff can provide directions to the nearest area smoking is allowed.

One rule comes from our global charter: anyone with a child abuse or domestic violence conviction, or listed on the National Sex Offender Registry, can’t be a guest at a Ronald McDonald House. It holds at every House, which means the families staying around you have met it too.

Nothing. Your room is free, every night of your stay.

Your stay lasts as long as your child’s.